Artificial Intelligence (AI), Natural Language Understanding (NLU) and Advanced Speech Recognition (ASR) capabilities are continuing to improve, enhancing traditional Interactive Voice Response (IVRs) and enabling new virtual customer assistance services in Contact Center.

The social value provided by video interactions creates a more intimate experience for customer service, sales, and brand engagement. Bots that can leverage the benefits of video– such as Radisys Engage Virtual Assistant – allow businesses to automate customer support while still creating a personalized experience for customer service, sales, and brand engagement

Intel provides key technologies such as Open Visual Cloud, AI optimization Software on Intel® Xeon® Scalable processor and accelerator to enable heavy media processing for advanced speech recognition, transcoding, encryption, and mass scalability in AI powered video call-bots.

This webinar gives the introduction of the Radisys Engage Virtual Assistant and Intel’s AI capabilities in the areas of Conversational AI, Media Transcoding and Video Analytics.