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Qucell Selects Radisys for 5G Small Cells

Radisys Connect RAN Software Selected by Celona for Integration within its Critically Acclaimed 5G LAN Solution

Radisys Launches 5G IoT Software Suite

Radisys Introduces Engage Digital Platform for Service Providers to Monetize 4G, 5G and Fixed Network Investments in New Ways

Qualcomm and Reliance Jio Align Efforts on 5G

Webinar: AI-enhanced Customer Service

Published Date

Artificial Intelligence (AI), Natural Language Understanding (NLU) and Advanced Speech Recognition (ASR) capabilities are continuing to improve, enhancing traditional Interactive Voice Response (IVRs) and enabling new virtual customer assistance services in Contact Center.

The social value provided by video interactions creates a more intimate experience for customer service, sales, and brand engagement. Bots that can leverage the benefits of video– such as Radisys Engage Virtual Assistant – allow businesses to automate customer support while still creating a personalized experience for customer service, sales, and brand engagement

Intel provides key technologies such as Open Visual Cloud, AI optimization Software on Intel® Xeon® Scalable processor and accelerator to enable heavy media processing for advanced speech recognition, transcoding, encryption, and mass scalability in AI powered video call-bots.

This webinar gives the introduction of the Radisys Engage Virtual Assistant and Intel’s AI capabilities in the areas of Conversational AI, Media Transcoding and Video Analytics.